PJ on Development: Blog

I must say that I had a long inner struggle regarding this post.

Yesterday I received an email from Symantec regarding the problem I had reported on this site.

I didn't know if I would or wouldn't post the Symantec email here.

But I came to the conclusion that the people has the right to know.

I only removed the name of the person who answered the email in order to protect his or her privacy.

With no further delay here it is...

Hello Paulo,

Thank you for contacting Symantec Online Technical Support.

I understand from your message that you are encountering script error in your computer.

Paulo, this issue can occur when an older version of the Scanwrap.dll file is present on the computer during the installation of NSW. This issue can also occur when Microsoft Internet Explorer (MSIE) is damaged. To resolve the issue, I suggest that you search and rename the Scanwrap.dll file to scanwrap.old. If the issue persist then reinstall MSIE and disable script debugging and error notifications.

For further detailed instructions, I suggest that you refer to the following document from our Online Knowledge Base, which will provide you with the necessary information on the subject. Please click on the link below, which takes you to the document:

Title: 'Error: "IE Script Error, URL: res:C:\PROGRAM%20FILES\NORTON%20SYSTEMWORKS\SWPLUGIN.DLL/1317" when starting or closing Norton SystemWorks'
Document ID: 2000100415111007
> Web URL:
http://service1.symantec.com/Support/nsw.nsf/docid/
2000100415111007?Open&src=con_ols_nam

Here is a document from our Online Knowledge Base that will assist you to download the latest version of MSIE.Please click on the URL link provided below:

Title: 'How to reinstall Internet Explorer'
Document ID: 2002043008264839
> Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/
2002043008264839?Open&src=con_ols_nam

To disable script debugging and error notifications. Please follow the steps given below:

1. Open Internet Explorer.
2. Click the Tools menu, and then click Internet Options.
3. Click the Advanced tab.
4. Check "Disable script debugging."
5. Uncheck "Display a notification about every script error."
6. Click OK.

Let me know if I can be of any further assistance to you in using the Symantec product.

Best regards,

Symantec Authorized Technical Support

On my reply to such great support I point this person to my site in a way to attempt to throw a little bit of light into his or her dark cubicle.

To know more about this problem, please read my previous posts:
- IE7 & System Works 2005
- IE7 & SW 2005 - Follow up